Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa service recovery terhadap kepuasan konsumen di hotel "X"

Author
  • Tjitrokusmo, Evelyn
Additional Author(s)
  • Susiani, Stefani
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2014
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010444/MAN/2014
Subject(s)
  • HOTELS-CONSUMER SATISFACTION
  • HOTELS-MANAGEMENT
  • HOTELS-MARKETING MANAGEMENT
  • CONSUMER SATISFACTION
Notes
  • Appendix: p. 64 - 78
. Bibliography: p. 61 - 63 .
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 78 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02927/14(T) MAN 33-0444-Unavailable : Removed

Similar Collection

by author or subject
Analisis penerapan sistem manajemen limbah berdasarkan sertifikasi eco-hotel di Sheraton Surabaya Hotel and Towers
Analisa pengaruh logistical support, technological, characteristic, information characteristic, homepage presentation dan product characteristic terhadap kepuasan pelanggan toko online fastncheap
The Impact of customer satisfaction on brand equity and shareholders value of companies that are listed in In donesia stock exchange
Analisah pengaruh experiential marketing terhadap kepuasan konsumen herbs spa
Penggunaan service quality perceptions dalam mengukur patient satisfaction pada layanan perawat di HCOS International Hospital di Surabaya
Pengaruh brand image terhadap customer loyalty melalui customer satisfaction dan customer lifetime value (studi kasus di SMA swasta Kristen Surabaya)
Analisis pengaruh kualitas layanan terhadap kepuasan konsumen dan word of mouth pada Restoran Bakmi Gili Kertajaya
Pengaruh atribut Boutique Hotel terhadap revisit intention dengan kepuasan konsumen sebagai variabel perantara di Surabaya