Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa service recovery terhadap kepuasan konsumen di hotel "X"

Author
  • Tjitrokusmo, Evelyn
Additional Author(s)
  • Susiani, Stefani
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2014
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010444/MAN/2014
Subject(s)
  • HOTELS-CONSUMER SATISFACTION
  • HOTELS-MANAGEMENT
  • HOTELS-MARKETING MANAGEMENT
  • CONSUMER SATISFACTION
Notes
  • Appendix: p. 64 - 78
. Bibliography: p. 61 - 63 .
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 78 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02927/14(T) MAN 33-0444-Unavailable : Removed

Similar Collection

by author or subject
Pengaruh product quality terhadap brand loyalty konsumen Honda Jazz dengan kepuasan konsumen sebagai variabel intervening di Surabaya
Peran co-branding terhadap minat beli masyarakat surabaya pada mobil merk avanza dan xenia
Pengaruh advertising intensity terhadap shareholder value melalui customer satisfaction dan brand equity pada perusahaan yang terdaftar di bursa efek Indonesia
Organizational behavior
Analisa pengaruh produk, kualitas layanan, dan harga terhadap kepuasan konsumen di Surabaya Night Carnival
Creating value for costumers
Analisa kualitas penyediaan makanan bagi pasien di rumah sakit di Surabaya
Analisa kepuasan konsumen terhadap pelayanan karyawan/sdm BPW "x" di Surabaya