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Analisa pengaruh customer satisfaction alumni Bogasari Baking Centre (BBC) terhadap customer loyalty produk tepung terigu Cakra Kembar
Author
Santoso, Jimmy Saputra
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020261/MAN/2011
Subject(s)
CUSTOMER LOYALTY
CONSUMER SATISFACTION
CONSUMERS-RESEARCH
Notes
Appendix : p. 86 - 123
Bibliography : p. 84 - 85
Abstract
-
Physical Dimension
Number of Page(s)
xii, 123 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00293/12
(T) 658.834 San A
-
Unavailable : Removed
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