Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
How to maximize level of customer satisfaction among asian and western customers at restaurant cafe De Veranda The Netherlands
Author
Hidajat, Caroline Inovira
Additional Author(s)
Tantoro, Ruben
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2008
Language
English
ISBN
-
Series
Tugas Akhir No.02010418/HTL/2008
Subject(s)
RESTAURANTS-MARKETING
CONSUMER SATISFACTION
RESTAURANT MANAGEMENT
Notes
Appendix: p. 71 - 73
Bibliography: p. 69 - 70
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 129 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03814/08
(T) - 647.950688 Hid A
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Ice cream cafe
Jurus jitu membuka usaha restoran
Analisis pengaruh accessibility dan security terhadap customer satisfaction dan customer loyalty nasabah KlikBCA
Analisa pengaruh perceived quality of product, perceived service, perceived value, dan customer expectation terhadap kepuasan konsumen lem pvc di Surabaya
Brand analysis based on seven pieces of marketing mix from domestic and foreign customer perception in dynasty restaurant
Analisis hubungan faktor internal terhadap faktor eksternal pada Surabaya Plaza Hotel (dalam konteks kepuasan, loyalitas, dan kualitas pelayanan)
Penerapan budaya perusahaan untuk mencapai customer delight (studi pada hotel santika premiere malang)
Pengaruh gaya kepemimpinan terhadap kinerja keuangan dengan variabel penghubung kepuasan keryawan dan kepuasan pelanggan pada sektor perbankan di Surabaya