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How to maximize level of customer satisfaction among asian and western customers at restaurant cafe De Veranda The Netherlands
Author
Hidajat, Caroline Inovira
Additional Author(s)
Tantoro, Ruben
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2008
Language
English
ISBN
-
Series
Tugas Akhir No.02010418/HTL/2008
Subject(s)
RESTAURANTS-MARKETING
CONSUMER SATISFACTION
RESTAURANT MANAGEMENT
Notes
Appendix: p. 71 - 73
Bibliography: p. 69 - 70
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 129 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03814/08
(T) - 647.950688 Hid A
Library - 8th Floor
Unavailable : Removed
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