Analisa penyebab terjadinya gap antara spesifikasi kualitas layanan dengan penyampaian layanan restoran X di plaza Tunjungan Surabaya

Author

• Krictiani, Evi

Additional Author(s)

• Leonara, Dahlia

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2007

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.01010328/HTL/2007

Subject(s)

• RESTAURANT MANAGEMENT
• CONSUMER SATISFACTION
• TOTAL QUALITY SERVICE

Notes

• Appendix: p. 65 - 104

Bibligraphy: p. 64

Abstract

-

Physical Dimension

Number of Page(s)

xi, 104 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01425/07	(T) - 647.95068 Kri A	Library - 8th Floor	Unavailable : Removed