Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Collaborative customer relationship management : taking CRM to the next level

Author
  • Kracklauer, Alexander H.
Additional Author(s)
  • Mills, D. Quinn
  • Seifert, Dirk
Publisher
Berlin: Springer-Verlag, 2004
Language
English
ISBN
3540002278
Series
-
Subject(s)
  • CUSTOMER RELATIONS
Notes
Bibliography. Index: p. 269-273
Abstract
-
Physical Dimension
Number of Page(s)
xi, 273 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01168/05- 658.812 Kra CLibrary - 7th FloorAvailable

Similar Collection

by author or subject
Upaya customer relations di divisi marketing era santika Surabaya dalam menjaga hubungan baik dengan pelanggan
Delivering quality service
Connect
Relationship marketing
Analisa customer service experience melalui twitter pada low cost carrier airlines
Marketing 2.0
Customer relationship management as the way to improve relationship between customers and restaurant China House, Oegstgeest, The Netherlands
Pengaruh perceived value dan perceived quality terhadap kepuasan dan loyalitas pelanggan studi kasus J.Co Donuts and Coffee di Surabaya