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Collaborative customer relationship management : taking CRM to the next level
Author
Kracklauer, Alexander H.
Additional Author(s)
Mills, D. Quinn
Seifert, Dirk
Publisher
Berlin: Springer-Verlag, 2004
Language
English
ISBN
3540002278
Series
-
Subject(s)
CUSTOMER RELATIONS
Notes
Bibliography. Index: p. 269-273
Abstract
-
Physical Dimension
Number of Page(s)
xi, 273 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01168/05
- 658.812 Kra C
Library - 7th Floor
Available
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