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Customer service : career success through customer satisfaction 3rd ed.
Author
Timm, Paul R.
Additional Author(s)
-
Publisher
Upper Saddle River, N.J.: Pearson Education, 2005
Language
English
ISBN
0131779966
Series
Net effect series
Subject(s)
CONSUMER SATISFACTION
CUSTOMER RELATIONS
CUSTOMER SERVICES
Notes
Index: p. 228-232
Abstract
-
Physical Dimension
Number of Page(s)
viii, 232 p.
Dimension
23 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00060/05
- 658.812 Tim C
Library - 7th Floor
Available
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