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Pengaruh service quality terhadap customer satisfaction membentuk customer loyalty di PT. Citra Mitra Anugerah
Author
Danantyo, Yehezkiel
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020580/MAN/2017
Subject(s)
CONSUMERS-RESEARCH
QUALITY OF SERVICE
CONSUMER SATISFACTION
MARKETING-MANAGEMENT
Notes
Appendix: p. 50-53
. Bibliography: p. 48-49.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 53 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00979/17
(T) MAN 36-0580
Library - 8th Floor
Unavailable : Removed
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