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Pengaruh manfaat customer relationship management dan customer satisfaction terhadap customer loyalty pelanggan matahari department store
Author
Ham, Meyske
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020547/MAN/2016
Subject(s)
MARKETING-MANAGEMENT
CUSTOMER RELATIONS-MANAGEMENT
CUSTOMER LOYALTY
CONSUMER SATISFACTION
MARKETING RESEARCH
Notes
Appendix: p. 84-103
. Bibliography: p. 79-83.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 103 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03366/16
(T) MAN 36-0547
Library - 8th Floor
Unavailable : Removed
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