Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh manfaat customer relationship management dan customer satisfaction terhadap customer loyalty pelanggan matahari department store
Author
Ham, Meyske
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020547/MAN/2016
Subject(s)
MARKETING-MANAGEMENT
CUSTOMER RELATIONS-MANAGEMENT
CUSTOMER LOYALTY
CONSUMER SATISFACTION
MARKETING RESEARCH
Notes
Appendix: p. 84-103
. Bibliography: p. 79-83.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 103 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03366/16
(T) MAN 36-0547
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Pengaruh brand equity terhadap loyalitas pelanggan melalui kepuasan pelanggan di Haryono Tour and Travel Surabaya
Pengaruh kualitas layanan terhadap loyalitas konsumen dengan kepuasan konsumen sebagai variabel intervening di toko Bintang Terang
Optimalisasi service quality sekolah dalam menumbuhkan kepuasan pelanggan Sekolah Galuh Handayani
Peran brand love terhadap brand loyalty dan willingness to pay premium price pada pembeli IPhone di Surabaya
Analisa pengaruh experiential marketing terhadap costumer satisfaction dan costumer loyalty The Light Cup di Surabaya Town Square
Analisa pengaruh price, service quality, dan corporate image terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening konsumen Ipo Korean Cafe dan Restaurant Surabaya
Peningkatan kualitas layanan di BAAK UK. Petra melalui integrasi servqual, kano, dan quality function deployment (QFD)
Market research and analysis