Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Penurunan waktu tunggu pelayanan pelanggan pada divisi aftersales service honda Surabaya center

Author
  • Krisantono, Luvian
Additional Author(s)
-
Publisher
Surabaya: FTI Program Studi Teknik Mesin Program Otomotif Universitas Kristen Petra, 2016
Language
Indonesian
ISBN
-
Series
Tugas Akhir No. 04011160/MES/2016
Subject(s)
  • AUTOMOBILES-MAINTENANCE AND REPAIR
  • QUALITY OF SERVICE
  • TIME MANAGEMENT-BUSINESS
Notes
  • Appendix: p.; 47-51
. Bibliography: p. 46.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 51 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03117/16(T) MES 1160Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh kualitas e-service terhadap loyalitas pelanggan traveloka melalui kepuasan pelanggan sebagai variabel intervening
Analisa pengaruh kualitas layanan terhadap loyalitas pelanggan di Restoran X Surabaya
Pengaruh service quality terhadap customer satisfaction di Coffee Bean Galaxy Mall Surabaya
Analisa pengaruh service quality, food quality, price, dan emotion terhadap experiental value konsumen di restoran Crab 'n Chef, Surabaya
Pengaruh produk, harga, lokasi dan kualitas layanan terhadap keputusan pembelian di Kopitiam Oey Surabaya
Analisa pengaruh total design concept dan retail service quality terhadap purchase intention pada produk Great New Xenia dengan customer perception sebagai variabel intervening di PT. Asco Prima Mobilindo Daihatsu KC Jemursari Surabaya
Automotive service
Pengaruh wokrout motives dan performance service quality (servperf) terhadap willingness to pay premium melalui variabel attitude, pada fitness center yang berada pada mall di Surabaya