Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh kualitas layanan terhadap loyalitas pelanggan di Restoran X Surabaya

Author
  • Sugandhy, Cindy
Additional Author(s)
  • Odelia, Gisela
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010575/MAN/2016
Subject(s)
  • CONSUMER SATISFACTION
  • RESTAURANTS-MARKETING RESEARCH
  • RESTAURANTS MANAGEMENT
  • QUALITY OF SERVICE
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 58-77
. Bibliography: p. 55-58.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 77 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00831/16(T) MAN 33-0575Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Motivasi rasional konsumen di surabaya dalam membeli simcard telkom flexi classy
Kepuasan pelanggan dalam menggunakan kembali jasa titipan kilat pada PT Angkasa Dirga Mandiri di Surabaya
Analisis perceived value, customer trust, customer satisfaction, dan customer loyalty konsumen maskapai penerbangan Garuda Indonesia
Analisa pengaruh experiential marketing terhadap costumer satisfaction dan costumer loyalty The Light Cup di Surabaya Town Square
Pengaruh program e-toll card Mandiri dan efektivitasnya terhadap kepuasan pelanggan e-toll card Mandiri di Surabaya
Analisa brand loyalty konsumen tas tangan/handbag merek Louis Vuiton di Surabaya
Pengaruh kualitas layanan elektronik terhadap loyalitas pelanggan melalui perceived value dan kepuasan pelanggan Tokopedia
The Impact of service quality on the financial performance in the restaurants with customer satisfaction and customer loyalty as the intervening variables