Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisa manfaat customer relationship management terhadap loyalitas pelanggan di Pondok Tjandra Indah Sports Club Surabaya
Author
Adriana, Lisa Yolanda
Additional Author(s)
Setiawan HC., Ferry
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010389/MAN/2013
Subject(s)
CUSTOMER LOYALTY
CUSTOMER RELATIONS
MARKETING RESEARCH
Notes
Appendix: p. 72 - 100
. Bibliography: p. 69 - 70.
Abstract
-
Physical Dimension
Number of Page(s)
xvi, 100 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00055/14
(T) 658.812 Adr A
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Pengaruh kualitas layanan pendidikan berdasarkan metode blended learning menggunakan teknologi ipad terhadap kepuasan dan loyalitas siswa dalam pembelajaran
Marketing
Pengaruh shopping orientation social influence, dan system terhadap costumer attitude melalui perceive ease of use (studi pada Apple Store)
Peran divisi customer relations PT. Bogasari flour mills dalam menjaga citra positif di mata publik eksternal
Pengaruh komitmen, komunikasi, dan penanganan keluhan terhadap loyalitas pelanggan melalui kepercayaan pada perbankan nasional di Surabaya
Pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap loyalitas pelanggan di save your sneakers Surabaya
Analisa pengaruh online brand community terhadap brand loyalty melalui proses online perceived brand reputation dan brand trust pada cafe di Surabaya
Analisa peningkatan market orientation pada organisasi non profit melalui intervensi pola pikir