Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Persepsi dan harapan konsumen terhadap kualitas layanan di Restoran Roca Artotel Surabaya
Author
Kurnia, Yusak
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010402/MAN/2013
Subject(s)
QUALITY OF SERVICE
RESTAURANTS MANAGEMENT
RESTAURANTS-CONSUMERS-RESEARCH
Notes
Appendix: p. 57 - 85
. Bibliography: p. 54 - 56.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00042/14
(T) 647.950688 Kur P
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
The Effect of the leadership style and employee service quality on the customer satisfaction in The Oriental Swan Restaurant, Soesterberg, The Netherlands
Dampak kompetensi guru terhadap prestasi siswa melalui motivasi belajar di SMA Kristen Petra 3 Surabaya (Studi kasus pada mata pelajaran matematika dan ekonomi)
Analisa pengaruh kepuasan kerja terhadap komitmen efektif dan organizational citizenship behavior pada karyawan di restoran X Surabaya
Pengaruh e-service quality terhadap e-satisfaction pada pengguna di situs Tokopedia
Klasifikasi atribut kepuasan di Layar Seafood Restaurant Manyar Kertoarjo Surabaya
Pengaruh logistics service quality terhadap customer retention dengan customer satisfaction sebagai variabel intervening di PT. Satria Putra Perkasa
Pengaruh word of mouth terhadap purchase intention dengan brand image dan perceived servise quality sebagai variabel intervening pada KPR bersubsidi di Surabaya
Pengaruh kualitas pelayanan dan harga terhadap kepuasan pelanggan CV. Langgeng Jaya