Quality : from customer needs to customer satisfaction

Author

• Bergman, Bo

Additional Author(s)

• Klepsjo, Bengt

Publisher

London: 1994

Language

English

ISBN

0077090160

Series

-

Subject(s)

• CONSUMER SATISFACTION
• CUSTOMER SERVICES-QUALITY CONTROL

Notes

-

Abstract

Index: p. 473-478

Physical Dimension

Number of Page(s)

478 p.

Dimension

23 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	27584/00	658.812 Ber Q	Library - 7th Floor	Available