Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh citra merek, kualitas produk, dan kualitas layanan terhadap kepuasan konsumen di restoran Black Canyon Coffee Surabaya

Author
  • Yuanita, Evelyn
Additional Author(s)
  • Setiawan, Herry
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2012
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010352/MAN//2012
Subject(s)
  • CONSUMER SATISFACTION
  • MARKETING RESEARCH
  • RESTAURANT MANAGEMENT
Notes
  • Appendix : p. 69 - 97
Bibliography : p. 65 - 68
Abstract
-
Physical Dimension
Number of Page(s)
xxiv, 97 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04250/12(T) 647.950688343 Yua ALibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisa pemetaan persepsi konsumen terhadap tiga produk televisi merek Sony, Panasonic dan Toshiba dengan menggunakan perceptual mapping
LKP: Aktivitas marketing public relations Atlas Sport Club Surabaya dalam upaya mempertahankan kepuasan pelanggan
Analisis pengaruh persepsi harga, lokasi dan atmosfer terhadap kepuasan pelanggan di KFC Ahmad Yani Surabaya
Analisa motivasi konsumen terhadap keputusan pembelian di Popeye's restaurant
Analisa faktor-faktor penyimpangan pelaksanaan prosedur standar operasional departemen produksi dan pelayanan : studi kasus Hongkong Noodle Surabaya
Service first I
Pengaruh service marketing mix terhadap kepuasan pelanggan wanita di Alex's Salon Jemursari Surabaya
The Factors which are influencing customer satisfaction in the field of wine consumption in Dynasty Restaurant and De Kelderhof Restaurant and Brasserie