Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis pengaruh brand image terhadap loyalitas dengan kepuasan sebagai mediasi pada konsumen McDonald's

Author
  • Tan, LucyTaniaji
Additional Author(s)
  • Puspitasari, Ruth Natalia Made
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2012
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010300/MAN/2012
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
  • RESTAURANT MANAGEMENT
Notes
  • Appendix : p. 68 - 92
Bibliography : p. 65 - 67
Abstract
-
Physical Dimension
Number of Page(s)
xxvii, 92 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02847/12(T) 658.8343 Tan A-Unavailable : Removed

Similar Collection

by author or subject
Improving service quality for a better business performance in osaka japans restaurant
Faktor-faktor yang mempengaruhi kepuasan pelanggan pemegang membership card kafe excelso di plasa tunjungan surabaya
Analisa manajemen konflik di restoran Jepang Imari (Hotel J.W.Marriott Surabaya)
Analisis kualitas layanan, kualitas makanan, kepuasan, dan loyalitas konsumen di J.Co Donuts and Coffee Surabaya
Analisa pengaruh relationship marketing terhadap kepuasan konsumen di Moi Garden Hakka Chinese Restaurant
Pengaruh komitmen, komunikasi, dan penanganan keluhan terhadap loyalitas pelanggan melalui kepercayaan pada perbankan nasional di Surabaya
Analisis pengaruh strategi product dan place terhadap kepuasan pelanggan bread story Surabaya
Understanding market demand as the basic characteristic for the renovation program in restaurant paradijs uden