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The Influence of the appliance of business communication towards customer satisfaction in Dynasty Restaurant Amsterdam, The Netherlands
Author
Wijaya, Andi Chandra
Additional Author(s)
Yosefa, Olivia
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2010
Language
English
ISBN
-
Series
Skripsi No. 33010200/MAN/2010
Subject(s)
CONSUMER SATISFACTION
RESTAURANTS MANAGEMENT
Notes
Appendix : p. 52 - 57
Bibliography : p. 50 - 51
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 57 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04123/10
(T) 647.95068843 Wij I
-
Unavailable : Removed
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