Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa cara penyampaian keluhan dan pengaruhnya terhadap kepuasan pelanggan

Author
  • Koeswanto, Silvy
Additional Author(s)
  • Wiwin HF
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010429/HTL/2008
Subject(s)
  • HOTEL MANAGEMENT
  • HOTELS--MARKETING
Notes
  • Appendix: p. 51 - 71
Bibliography: p. 49 - 50
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 71 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03805/08(T) - 847.940688 Koe ALibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Hotel front office management
Pengaruh pengetahuan korean cuisine terhadap keputusan pembelian di restoran Korea di kalangan masyarakat Surabaya
Analisa pengaruh konsep desain interior kamar yang berbeda-beda terhadap tingkat hunian di Hotel Tugu Malang
Upaya kerjasama travel agent dan hotel dalam peningkatan okupansi hotel melalui sharing benefit di hotel sahid montana Malang
Analisa faktor-faktor yang mempengaruhi pemberian tip oleh pelanggan asing pada metode self-service di Starbucks Coffee Discovery Mall-Bali dan metode table service di The Wave Coffee Bar-Bali
How Indonesia trainees deal with the culture shock toward the Dutch culture in Golden Tulip Schiphol
Pemahaman dan niat beli civitas akademika Universitas Kristen Petra terhadap jasa laundry manajemen perhotelan Universitas Kristen Petra
Modern hotel and motel management