Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengukuran kepuasan pelanggan dan perancangan pemanfaatan database di supermarket sinar Sukomanunggal
Author
Prajogo, Eveline Renata
Additional Author(s)
-
Publisher
Surabaya: Fakultas Teknologi Industri Jurusan Industri UK Petra, 2007
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02011195/IND/2007
Subject(s)
CONSUMER SATISFACTION
CONSUMERS-RESEARCH
COSTUMER SERVICE
Notes
Appendix: p. 54 - 151
Bibliography: p. 53
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 151 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02586/07
(T) - 658.834 Pra P
-
Available
Similar Collection
by author or subject
Pengaruh experential marketing dan costumer value terhadap costumer satisfaction Cafe My Kopi-O Surabaya Town Square
Analisa pengaruh word-of-mouth, tangible, reliability, responsiveness, assurance dan empathy terhadap purchase decision di PT. VIC Indonesia
Analisa pengaruh customer value dan corporate culture dalam mempertahankan loyalitas pelanggan argobromo Anggrek pada PT. Kereta Api Indonesia
Pengaruh kepuasan terhadap word of mouth, share of purchases dan competitive resistance dengan loyalitas pelanggan sebagai variabel intervening pada jasa ritel hypermarket carrefour Surabaya
Pengaruh satisfaction dan trust terhadap minat beli konsumen di starbucks The Square Surabaya
Pengaruh financial benefits, social benefits, dan structural ties terhadap behavioral intentions di dome cafe di tunjungan plaza surabaya
Pengaruh customer experience quality terhadap customer satisfaction dan customer loyalty PT Excelso Multirasa : perspektif B2C
Minat mahasiswa fakultas ekonomi universitas Kristen Petra terhadap kelompok pekerjaan setelah lulus dilihat dari characteristic