Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa perbandingan harapan dan persepsi senior market terhadap kualitas layanan di hotel bintang 4 dan bintang 5 di Surabaya

Author
  • Sukmaningrum R, Perdani
Additional Author(s)
  • Tampubolon, Maria
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2006
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010295/HTL/2006
Subject(s)
  • CONSUMER BEHAVIOR-RESEARCH
  • HOTEL MANAGEMENT
Notes
  • Appendix: p. 59 - 68
Bibliography: p. 57 - 58
Abstract
-
Physical Dimension
Number of Page(s)
xxv, 68 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.05659/06(T) - 647.94068834 Suk A-Unavailable : Removed

Similar Collection

by author or subject
Analisis cross-training sebagai sarana untuk menciptakan kepuasan kerja karyawan pada departemen concierge di mandarin oriental hotel Majapahit Surabaya
Analisa perceived value pemilik starwood platinum privilege card (sppc) di sheraton surabaya hotel & towers
Analisa persepsi keadilan penanganan complaint, word of mouth, dan kepuasan terhadap minat pembelian kembali: studi pada cafe di Surabaya
Analisa melekatnya brand image radisson plaza suite pada sebagian besar konsumen surabaya plaza hotel
Hotel front office management
Strategic hospitality management
Service management: the new pradigm in hospitality
Analisis hubungan complaint, sikap pelanggan dan persepsi pelanggan terhadap peningkatan kinerja karyawan di Hotel Mercure Grand Mirama Surabaya