Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Service quality in hospitality organizations
Author
Olsen, Michael D.
Additional Author(s)
-
Publisher
New York: Cassell, 1996
Language
English
ISBN
0304327867
Series
Subject(s)
HOSPITALITY INDUSTRY-MANAGEMENT
HOTEL MANAGEMENT
Notes
. .
Abstract
-
Physical Dimension
Number of Page(s)
xii, 316 p.
Dimension
25 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00467/98
647.94068 Ols S
-
Available
Similar Collection
by author or subject
Analisa perilaku proses keputusan pembelian konsumen antara repeated booker untuk organisasi profit dan nonprofit yang menggunakan fasilitas banquet di hotel X di Surabaya
Managing quality guest service
Sintesis manajemen inovasi di Radisson Plaza Suite Hotel Surabaya
Hotel front office management
Analisa pengaruh konsep open kitchen terhadap minat beli konsumen di restoran Platinum Grill Surabaya
Hotel snackbar
LKP: Grand Mercure Hotel Yogyakarta
Analisa pengaruh kemampuan dan motivasi trainee terhadap kinerjanya di departemen housekeeping Mandarin Oriental Hotel Majapahit Surabaya