Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Service quality in hospitality organizations

Author
  • Olsen, Michael D.
Additional Author(s)
-
Publisher
New York: Cassell, 1996
Language
English
ISBN
0304327867
Series
Subject(s)
  • HOSPITALITY INDUSTRY-MANAGEMENT
  • HOTEL MANAGEMENT
Notes
. .
Abstract
-
Physical Dimension
Number of Page(s)
xii, 316 p.
Dimension
25 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00467/98647.94068 Ols S-Available

Similar Collection

by author or subject
Strategi pemasaran hotel
Analisa kepuasan pelanggan atas kualitas layanan yang diberikan oleh Surabaya Plaza Hotel setelah berganti nama dari Radisson Plaza Suite Hotel di food and beverage service department
Developing hospitality properties and facilities
Hospitality sales and promotion
Entrepreneurship in hospitality and tourism
Revenue management for the hospitality industry
Analisa pengaruh ekspektasi, perceived quality, disconfirmation, mood pengunjung Ciputra Waterpark terhadap kepuasan dan pengaruhnya terhadap behaviour intention
Analisa sistem pengendalian internal persediaan bahan kimia di departemen housekeeping pada hotel kristal Kupang, Nusa Tenggara Timur