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An introduction to service design: designing the invisible
Author
Penin, Lara
Additional Author(s)
-
Publisher
New York: Bloomsbury Visual Arts, 2018
Language
English
ISBN
9781472572585
Series
Subject(s)
CUSTOMER SERVICES
SERVICE INDUSTRIES
Notes
. Bibliography: p. 330-338. Index: p. 339-342
Abstract
-
Physical Dimension
Number of Page(s)
342 p.
Dimension
27 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01325/19
658.812 Pen D
Library - 7th Floor
Available
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