Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh faktor satisfaction, perceived quality, perceived value, dan trust terhadap loyalitas pelanggan hotel bintang lima di Surabaya

Author
  • Martin, Claudia
Additional Author(s)
  • Ranty, Danette Febriana
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010702/MAN/2017
Subject(s)
  • CUSTOMER LOYALTY
  • HOTELS-MARKETING MANAGEMENT
  • HOTELS-MANAGEMENT
Notes
  • Appendix: p. 52-68
. Bibliography: p. 45-51 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 68 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02578/17(T) MAN 33-0702Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh relationship marketing terhadap kepuasan pelanggan dan loyalitas pelanggan koran Kompas di Surabaya
Pengaruh career development opportunities support work-life policies dan reward terhadap komitmen afektif karyawan di Artotel Surabaya
Analisa pengaruh lingkungan kerja, komunikasi, dan pelatihan terhadap kinerja karyawan di room division hotel "X" Surabaya
Analisa pengaruh corporate social responsibility terhadap brand image dan customer loyalty di Pop! Hotels Indonesia
Analisa peranan strategi public relations dalam meningkatkan loyalitas konsumen di Bukit Darmo Golf Surabaya
Pengaruh brand equity terhadap loyalitas pelanggan melalui kepuasan pelanggan di Haryono Tour and Travel Surabaya
Analisa pengaruh service quality terhadap customer loyalty melalui customer satisfaction sebagai variabel intervening
Analisa pengaruh relationship marketing terhadap customer loyalty di Emirates