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Perancangan perbaikan mutu layanan klinik Vincentius Kristus Raja
Author
Tirza, Fendelina
Additional Author(s)
-
Publisher
Surabaya: Fakultas Teknologi Industri Program Studi Teknik Industri Universitas Kristen Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 03022038/IND/2017
Subject(s)
CUSTOMER SERVICES
QUALITY OF SERVICE
TOTAL QUALITY MANAGEMENT
Notes
Appendix: p. 57-60
. Bibliography: p. 56 .
Abstract
-
Physical Dimension
Number of Page(s)
xi, 60 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00706/17
(T) IND 2038
Library - 8th Floor
Available
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