Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh customer experience quality terhadap customer satisfaction di hotel bintang 3 Surabaya

Author
  • Njoto, Mellisa Oktaviani
Additional Author(s)
  • Tjahyadi, Nency Lifia
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010591/MAN/2016
Subject(s)
  • CONSUMERS-RESEARCH
  • COSTUMER SATISFACTION
  • HOTELS-MANAGEMENT
Notes
  • Appendix: p. 69-94
. Bibliography: p. 64-68.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 94 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03442/16(T) MAN 33-0591Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh leader member exchange terhadap kinerja karyawan di hotel X Surabaya
Analisa harapan dan persepsi asian tourist dan western tourist kualitas layanan hotel di Bali
Pengaruh hedonic value terhadap behavioral intention dengan customer satisfaction sebagai variabel intervening
Pengaruh organizational citizenship behavior terhadap kinerja karyawan dan kepuasan konsumen di Hotel Sheraton Surabaya
Pengaruh fashion involvement terhadap impulse buying behavior masyarakat Surabaya dengan hedonic shopping motivation dan positive emotions sebagai variabel intervening pada merek Zara
Analisis faktor-faktor yang mempengaruhi keputusan konsumen di Surabaya dalam pembelian jasa event organizer
Analisa faktor-faktor yang mempengaruhi keputusan pembelian produk private label di gerai ritel X di Surabaya
Pengaruh experiential marketing terhadap kepuasan konsumen di The Singhasari Resort Batu