Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh service quality, perceived value, dan customer satisfaction terhadap customer loyalty pada salon Johnny Andrean di Surabaya

Author
  • Setiadi, Franky
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Tesis No. 03020115/MM/2016
Subject(s)
  • MARKETING-MANAGEMENT
  • CONSUMER SATISFACTION
  • QUALITY OF SERVICE
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 102-116
. Bibliography: p. 95-100 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 116 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02466/16(T2) MM 0115Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh iklan tv ardiles versi lebaran 2014 terhadap brand trust dan purchase intention
Peran co-branding terhadap minat beli masyarakat surabaya pada mobil merk avanza dan xenia
Pengaruh e-service quality, e-satisfaction, e-trust terhadap e-loyalty pada Lazada
Analisa pengaruh service quality terhadap loyalitas konsumen dengan relationship marketing sebagai mediasi di hotel Majapahit Surabaya
Pengaruh citra merek, harga, dan kualitas layanan terhadap loyalitas merek konsumen kereta api
Analisa corporate image terhadap customer satisfication dan customer loyalty Maskapai Garuda Indonesia pada masyarakat di Surabaya
Pengaruh brand performance terhadap repeat purchase dengan competitive advantage dan customer engagement sebagai variabel intervening pada Yamaha di Surabaya
Persepsi konsumen terhadap atribut produk Breadtalk Tunjunagn Plasa Surabaya