Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh service quality, perceived value, dan customer satisfaction terhadap customer loyalty pada salon Johnny Andrean di Surabaya

Author
  • Setiadi, Franky
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Tesis No. 03020115/MM/2016
Subject(s)
  • MARKETING-MANAGEMENT
  • CONSUMER SATISFACTION
  • QUALITY OF SERVICE
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 102-116
. Bibliography: p. 95-100 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 116 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02466/16(T2) MM 0115Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisa pengaruh service recovery terhadap trust, word of mouth, dan consumer loyalty dengan kepuasan konsumen sebagai variabel mediasi pada department store di Surabaya
Analisis marketing communication, customer trust, dan customer loyalty pada telkomsel
Bauran pemasaran dan loyalitas konsumen
Analisa pengaruh customer relationship management terhadap loyalitas pelanggan pada Hotel JW Marriott Surabaya
Analisa segmentasi pelanggan honda mobilio berdasarkan product attributes di Surabaya
Pengaruh collaboration terhadap customer satisfaction melalui operational logistics service quality dan relational logistics service quality di pesona JNE
Manajemen pemasaran
Persepsi konsumen fren terhadap teknologi CDMA Fren di Surabaya