Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Author

• Ford, Robert C

Additional Author(s)

-

Publisher

Delmar: Delmar Cengage Learning, 2012

Language

English

ISBN

9781111307738

Series

Subject(s)

• HOTEL MANAGEMENT
• HOSPITALITY INDUSTRY-MANAGEMENT
• HOSPITALITY INDUSTRY-CUSTOMER SERVICES

Notes

• Glossary: p. 501 - 508

. . Index: p. 509-516

Abstract

-

Physical Dimension

Number of Page(s)

xxvi, 516 p.

Dimension

26 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01627/14	338.4791068 For M	Library - 7th Floor	Available