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Services management : The new paradigm in hospitality
Author
Kandampully, Jay A.
Additional Author(s)
-
Publisher
Upper Saddle River, New Jersey: Pearson Prentice-Hall, 2007
Language
English
ISBN
0131916548
Series
-
Subject(s)
HOSPITALITY INDUSTRY-MANAGEMENT
HOTEL MANAGEMENT
LEISURE INDUSTRY-MANAGEMENT
Notes
Bibliography: p. 348-368. Index: p. 369-378
Abstract
-
Physical Dimension
Number of Page(s)
xv, 378 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00515/09
647.94068 Kan S
Library - 7th Floor
Available
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