Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh faktor-faktor service quality terhadap customer satisfaction di Restoran Mr. Pancake Surabaya

Author
  • Iskandar, Boston Surya
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020413/MAN/2013
Subject(s)
  • MARKETING-MANAGEMENT
  • CONSUMER SATISFACTION
  • QUALITY OF SERVICE
  • RESTAURANT MANAGEMENT-QUALITY CONTROL
  • RESTAURANT-QUALITY CONTROL
  • MARKETING RESEARCH
Notes
  • Appendix: p. 65 - 86
. Bibliography: p. 62 - 64.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 86 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03376/13(T) 658.8343 Isk ALibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh visitor experience terhadap customer satisfaction dan customer loyalty pada "Suroboyo Night Carnival Market"
Pengaruh produk, harga dan promosi terhadap pengambilan keputusan pembelian di Wendy's Restaurant Surabaya
Research in times of crisis
Marketing research
Analisa pengaruh customer satisfaction dan brand preference terhadap repurchase intention pada store Zara Tunjungan Plaza
Peranan perceived value, customer satisfaction, dan customer trust dalam menciptakan customer loyalty pada maskapi penerbangan Royal Brunei airlines
Pengaruh perceived service quality dan perceived value terhadap loyalitas pelanggan dengan kepuasan dan image sebagai variabel intervening studi kasus Garuda Indonesia
Analisa tingkat kepentingan dan kepuasan tenant pada zoning fashion berdasarkan kinerja atribut-atribut City of Tomorrow