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Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing
Author
Azevedo, Abaete de
Additional Author(s)
-
Publisher
New York: McGraw Hill, 2008
Language
English
ISBN
9780071497046
Series
-
Subject(s)
CONSUMERS
CUSTOMER RELATIONS
MARKETING
Notes
Appendix: p. 209 - 216
Bibliography: p. 217 - 220. Index: p. 221 - 226
Abstract
-
Physical Dimension
Number of Page(s)
xi, 226 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02823/12
658.812 Aze C
Library - 7th Floor
Available
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