Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis hubungan complaint, sikap pelanggan dan persepsi pelanggan terhadap peningkatan kinerja karyawan di Hotel Mercure Grand Mirama Surabaya

Author
  • Shantika, Tika
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010218/MAN/2011
Subject(s)
  • HOTELS-PERSONNEL MANAGEMENT
  • HOTEL MANAGEMENT
Notes
  • Appendix : p. 61 - 93
Bibliography : p. 59 - 60
Abstract
-
Physical Dimension
Number of Page(s)
xxx, 93 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02927/11(T) 647.940683 Sha A-Unavailable : Removed

Similar Collection

by author or subject
LKP : Mercure Grand Mirama hotel Surabaya
Case studies in rooms operations and management
The effects of the staff's different cultural background, in giving service, on the customer satisfaction in river side Chinese oriental cuisine, laren, the Netherlands
Analisa pengaruh kompensasi keuangan dan non keuangan terhadap prestasi kerja karyawan di hotel Nikko Bali Resort dan SPA
Analisa strategi pemasaran Vilabeta residence Balikpapan terhadap pangsa pasar orang asing (expatriate)
VIP
Quantity
Analisis pengaruh kualitas layanan, komunikasi word of mouth, dan harga terhadap keputusan pembelian konsumen di bidang jasa fahrenheit event organizer Surabaya