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Analisis faktor faktor yang mempengaruhi loyalitas pelanggan Es Krim Zangrandi
Author
Talitha V.T. , Theresia
Additional Author(s)
Sulaiman, Cecilia
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2009
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.33010064/MAN/2009
Subject(s)
CUSTOMER LOYALTY
HOTEL MANAGEMENT
HOTELS--MARKETING
Notes
Appendix : p. 51 - 74
Bibliography : p. 49 - 50
Abstract
-
Physical Dimension
Number of Page(s)
xi, 74 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03923/09
(T) 647.940688 Tal A
Library - 8th Floor
Unavailable : Removed
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