Pengaruh penerapan customer relationship management terhadap loyalitas pelanggan pada biro perjalanan X di Surabaya

Author

• Christiyanti, Dian

Additional Author(s)

• Marta, Sandra

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2009

Language

Indonesian

ISBN

-

Series

tugas akhir No.35010012/MAN/2009

Subject(s)

• CUSTOMER RELATIONS
• CUSTOMER RELATIONS-MANAGEMENT-CASE STUDIES
• TOURISM-MARKETING
• TOURISM-MANAGEMENT

Notes

• Appendix : p. 48 - 73

Bibliography : p. 40 - 47

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 73 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03795/09	(T) 658.812 Chr P	Library - 8th Floor	Unavailable : Removed