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Pengaruh penanganan keluhan yang adil terhadap kepercayaan dan komitmen pelanggan pada Matahari Department Store Royal Plasa di Royal Plasa Surabaya

Author
  • Gabriele
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2009
Language
Indonesian
ISBN
-
Series
Tugas akhir No.35010020/MAN/2009
Subject(s)
  • CONSUMER COMPLAINTS
  • TOURISM-MARKETING
  • TOURISM-MANAGEMENT
Notes
  • Appendix : p. 48 - 60
Bibliography : p. 46 - 47
Abstract
-
Physical Dimension
Number of Page(s)
xii, 60 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03819/09(T) 338.47910688 Gab PLibrary - 8th FloorUnavailable : Removed

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