Pengaruh penanganan keluhan yang adil terhadap kepercayaan dan komitmen pelanggan pada Matahari Department Store Royal Plasa di Royal Plasa Surabaya

Author

• Gabriele

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2009

Language

Indonesian

ISBN

-

Series

Tugas akhir No.35010020/MAN/2009

Subject(s)

• CONSUMER COMPLAINTS
• TOURISM-MARKETING
• TOURISM-MANAGEMENT

Notes

• Appendix : p. 48 - 60

Bibliography : p. 46 - 47

Abstract

-

Physical Dimension

Number of Page(s)

xii, 60 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03819/09	(T) 338.47910688 Gab P	Library - 8th Floor	Unavailable : Removed