Upaya peningkatan kualitas layanan bengkel sepeda motor pratama metropolis menggunakan metode servqual dan QFD

Author

• Muntono, Felix Nathanael

Additional Author(s)

-

Publisher

Surabaya: Fakultas Teknologi Industri Jurusan Industri UK Petra, 2008

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.02011259/IND/2008

Subject(s)

• QUALITY CONTROL
• QUALITY FUNCTION DEPLOYMENT

Notes

• Appendix: p. 84 - 149

Bibliography: p. 83

Abstract

-

Physical Dimension

Number of Page(s)

xi, 149 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00757/08	(T) - 658.562 Mun U	Library - 8th Floor	Unavailable : Removed