Analisa tingkat kualitas layanan dan kepuasan pengguna web site www.mscindonesia.com ditinjau dari dimensi internet retail service quality (IRSQ)

Author

• Vicky, Laurencia

Additional Author(s)

• Endrayani, Feny

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2006

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.02012080/MAN/2006

Subject(s)

• CONSUMER SATISFACTION
• TOTAL QUALITY MANAGEMENT

Notes

• Appendix: p. 67-80

Bibliography: p. 65-66

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 80 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	05162/06	(T) - 658.8343 Vic A	-	Unavailable : Removed