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Mengukur kepuasan pelanggan
Author
Gerson, Richard F.
Additional Author(s)
Widyaningrum, Hesty
Publisher
Jakarta: Penerbit PPM, 2004
Language
Indonesian
ISBN
9794421081
Series
Seri Panduan Praktis No. 17
Subject(s)
CONSUMER BEHAVIOR
CONSUMER SATISFACTION
CONSUMERS-RESEARCH
Notes
Appendix: p. 105 - 123
Abstract
-
Physical Dimension
Number of Page(s)
xii, 123 p.
Dimension
21 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01163/06
- 658.8343 Ger M
Library - 7th Floor
Available
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