Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Motivasi dan tipe perilaku komplain generasi Y terhadap layanan hotel
Author
Wibowo, Audrey Natasha
Additional Author(s)
Suryawan, Nathania Sella
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010761/MAN/2018
Subject(s)
CONSUMER COMPLAINTS
GENERATION Y
Notes
Appendix: p. 55-80
. Bibliography: p. 50-54.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 80 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03465/18
(T) MAN 33-0761
Library - 8th Floor
Available
Similar Collection
by author or subject
Pengaruh hedonic consumption value dan utilitarian consumption value terhadap customer expectation, perceived quality dan perceived value dalam pembelian produk kosmetik pada perempuan di generasi Y
The Apology strategies used by a budget hotel front officers in handling customer complaints
Pandangan Generasi Millenial (Generasi Y) di proyek konstruksi Surabaya terhadap karakteristik Generasi Y
Pengaruh perceived organizational support terhadap komitmen afektif karyawan hotel di Surabaya
Perancangan sistem penanganan keluhan pada PT 'X'
Pengaruh penanganan keluhan yang adil terhadap kepercayaan dan komitmen pelanggan pada Matahari Department Store Royal Plasa di Royal Plasa Surabaya
Pengaruh shopping enjoyment dan impulse buying tendency terhadap impulse buying sneakers generasi Y dengan in store browsing dan felt urge to buy impulsively sebagai variabel intervening
Hubungan faktor demografis dengan entrepreneurial intention generasi milenial di Indonesia