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Analisa pengaruh kualitas produk dan kualitas layanan terhadap kepuasan pelanggan dan loyalitas pelanggan di Pisa Kafe Surabaya
Author
Wibisono, Olivia Nathali
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010644/MAN/2017
Subject(s)
RESTAURANTS-CONSUMER BEHAVIOR
RESTAURANTS-MARKETING-RESEARCH
RESTAURANTS-MARKETING MANAGEMENT
Notes
Appendix: p. 64-89
. Bibliography: p. 61-63 .
Abstract
-
Physical Dimension
Number of Page(s)
xii, 89 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01064/17
(T) MAN 33-0644
Library - 8th Floor
Unavailable : Removed
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