Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Perencanaan quality function deployment (QFD) pada hotel Everbright Surabaya

Author
  • Henuk, Yohan Gunawan
Additional Author(s)
  • Santoso, Christian Hanni
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2014
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010460/MAN/2014
Subject(s)
  • HOTELS-CONSUMERS-RESEARCH
  • QUALITY OF SERVICE
  • HOTELS-MANAGEMENT
Notes
  • Appendix: p. 63 - 148
. Bibliography: p. 61 - 62.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 148 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02909/14(T) MAN 33-0460-Unavailable : Removed

Similar Collection

by author or subject
Pengaruh employee competencies dan SOP implementation terhadap innovation performance dan business performance studi pada perhotelan di Jawa Timur
Analisa efektivitas pelatihan terhadap kinerja karyawan Bumi Surabaya City Resort
Pengaruh perceived service quality terhadap repurchase dan customer satisfaction sebagai variabel intervening pada Sushi Tei Ciputra World di Surabaya
Pengaruh pemulihan jasa terhadap kepercayaan merek hotel di Indonesia dengan kepuasan atas pemulihan jasa sebagai variabel perantara
Management of environment-friendly inn in Ubud tourism resort
Analisa pengaruh eating enviroments, consumption norms, dan meal duration terhadap consumption behavior masyarakat Surabaya
Analisa persepsi konsumen terhadap harga, kualitas produk, dan suasana di Kafe My Kopi-O
Pengaruh komitmen organisasional terhadap organizational citizenship behavior di hotel Gunawangsa Manyar Surabaya