Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisis pengaruh keterlibatan konsumen terhadap loyalitas konsumen di Hotel Novotel dan Mercure Surabaya
Author
Japhar, Yoseph
Additional Author(s)
Pranata, Adi
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2009
Language
Indonesian
ISBN
-
Series
Tugas Akhir No. 33010063/MAN/2009
Subject(s)
CUSTOMER LOYALTY
CONSUMERS-RESEARCH
Notes
Appendix : p. 56 - 73
Bibliography : p. 56
Abstract
-
Physical Dimension
Number of Page(s)
xxviii, 73 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03851/09
(T) - 658.8342 Jap A
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
LKP: Training report at Novotel Surabaya Hotel and Suites
Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya
Analisa faktor-faktor yang membentuk keputusan warga lanjut usia di Surabaya dalam memilih suatu aktivitas leisure
Penilaian kepuasan pelanggan terhadap fasilitas jasa operator PT Telkomsel dan PT Satelindo di Surabaya
Perbandingan kualitas layanan antara mc donald's dan arby's di Surabaya
Analisis persepsi konsumen atas kualitas produk perusahaan benang PT SJ merk "X" di Surabaya
A survey of Surabaya viewers response toward TV-shopping
Analisa kinerja dinas kependudukan dan catatan sipil menurut masyarakat Surabaya