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A study of apology strategies used on telephone conversation by male and female call center agents in Telkom 147 Surabaya

Author
  • Pratitawulan, Asandhyasari
Additional Author(s)
-
Publisher
Surabaya: Fakultas Sastra Jurusan Sastra Inggris UK Petra, 2006
Language
English
ISBN
-
Series
Tugas Akhir No.02011500/ING/2006
Subject(s)
  • LINGUISTICS
  • SOCIOLINGUISTICS
Notes
  • Appendix
Bibliography
Abstract
-
Physical Dimension
Number of Page(s)
ix, 60 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02085/06(T) - 306.44 Pra S-Unavailable : Removed

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