Transactional six sigma and lean servicing : leveraging manufacturing concepts to achieve world-class service

Author

• Ehrlich, Betsi Harris

Additional Author(s)

-

Publisher

Boca Raton, Florida: CRC Press, 2000

Language

English

ISBN

1574443259

Series

-

Subject(s)

• SERVICE INDUSTRIES-MANAGEMENT
• TOTAL QUALITY MANAGEMENT

Notes

• Appendix: p. 217-259

Bibliography. Index: p. 261-271

Abstract

-

Physical Dimension

Number of Page(s)

271 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	04229/05	- 658.4013 Ehr T	SDF	Available