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Analisa pengaruh service quality terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening celebrity fitness center
Author
Ho, Peter Kurniawan
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020633/MAN/2017
Subject(s)
CONSUMER SATISFACTION.
TOTAL QUALITY SERVICE
CUSTOMER SERVICES-QUALITY CONTROL
Notes
Appendix: 67-70 p.
. Bibliography: p. 65-66.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 70 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00862/18
(T) MAN 36-0633
Library - 8th Floor
Available
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