Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Apology strategies used by airline officers in handling problems with passengers

Author
  • Maitimu, Natalia Gabriella Y.
Additional Author(s)
-
Publisher
Surabaya: Faculty of Letters English Department Petra Christian University, 2016
Language
English
ISBN
-
Series
Thesis No. 02012146/ING/2016
Subject(s)
  • SOCIOLINGUISTICS
Notes
  • Appendix: p. 63-113
. Bibliography: p. 62.
Abstract
-
Physical Dimension
Number of Page(s)
x, 113 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00973/16(T) ING 2146Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
A study of coversational maxims in radio advertisements
Conflict talk
An analysis on the refusal style of the male and female adults in Pasuruan
A comparative study of politeness strategies used by cher in clueless tv series and by fifi alone in lupus milenia tv series
The Speech style used by a male and a female pastors in Surabaya in delivering the sermons
The Interactional styles used by businesswomen to their business-husbands with lower and higher career positions
Persuasive strategies produced by four main characters of gossip girl
The Speech styles used by male and female marketers in the Tianshi multilevel marketing seminars