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Organization citizenship behavior yang berpengaruh pada kualitas layanan dan kepuasan konsumen di Hotel JW Marriott Surabaya

Author
  • Willyanto, Melita Yunita
Additional Author(s)
  • Hartawan, Poa Christine
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010380/MAN/2013
Subject(s)
  • HOTELS-CONSUMER SATISFACTION
  • HOTELS-MANAGEMENT
  • ORGANIZATIONAL BEHAVIOR
  • QUALITY OF SERVICE
Notes
  • Appendix: p. 59 - 85
. Bibliography: 55 - 58.
Abstract
-
Physical Dimension
Number of Page(s)
xv, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00047/14(T) 647.940688 Wil OLibrary - 8th FloorUnavailable : Removed

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