Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Organization citizenship behavior yang berpengaruh pada kualitas layanan dan kepuasan konsumen di Hotel JW Marriott Surabaya

Author
  • Willyanto, Melita Yunita
Additional Author(s)
  • Hartawan, Poa Christine
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010380/MAN/2013
Subject(s)
  • HOTELS-CONSUMER SATISFACTION
  • HOTELS-MANAGEMENT
  • ORGANIZATIONAL BEHAVIOR
  • QUALITY OF SERVICE
Notes
  • Appendix: p. 59 - 85
. Bibliography: 55 - 58.
Abstract
-
Physical Dimension
Number of Page(s)
xv, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00047/14(T) 647.940688 Wil OLibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh leader member exchange terhadap kinerja karyawan di hotel X Surabaya
Organization theory
Organizational behavior
The Impact of service quality on the financial performance in the restaurants with customer satisfaction and customer loyalty as the intervening variables
Analisis motivasi kerja karyawan terhadap komitmen organisasional di Hotel Calista Beach Bau-Bau
The age of paradox
Pengaruh service quality terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening: studi pada PT. Central Lintas Indonesia (CELINDO)
Pengaruh employee competencies dan SOP implementation terhadap innovation performance dan business performance studi pada perhotelan di Jawa Timur